Refund & Cancellation Policy

This policy applies to payments made to E-bikes for a workspace subscription and for prepaid message credit. These are the only payments processed through our online payment gateway.

It does not cover money paid to a showroom for a vehicle, a booking, a deposit or a service job. Those are transactions between you and that business, taken under its own terms — see section 9 of our Terms of Service, and contact the showroom directly.

Every new workspace can start on a 30-day free trial with no card required and no payment taken. The trial includes every module, so the product can be evaluated in full before any money changes hands.

Because the trial exists for exactly that purpose, we expect it to be used before committing to a paid plan.

A paid plan is billed in advance: the first invoice covers the first month or year and is payable when the plan is chosen. Prices shown are exclusive of GST, which is added at the applicable rate; the full amount payable is itemised before you are taken to the payment page.

Renewals are invoiced at the end of each period, and a yearly renewal is invoiced fourteen days before it falls due so there is time to arrange payment. If an invoice is not settled, the workspace stays open for a grace period before access is restricted. Nothing is deleted when a workspace is restricted, and paying restores access.

A subscription can be cancelled at any time from the Subscription screen inside your workspace. Cancellation takes effect at the end of the period you have already paid for — you keep full access until then, and nothing further is billed.

Cancelling is not the same as being suspended. Your data remains yours; you can export it before the period ends, and you can ask us for a copy afterwards.

Subscription fees are generally non-refundable once a billing period has started. A 30-day free trial is offered precisely so that the product can be assessed without payment, and cancellation stops all future billing.

We will, however, consider a refund of the most recent payment where the service was materially unavailable for a sustained period through our fault, where a plan was charged after a cancellation was requested, or where a payment was clearly made in error. Requests made within 7 days of a charge are the most straightforward to resolve.

Part-used periods are not refunded pro rata, and a refund does not by itself extend or reinstate a subscription — we will tell you what happens to the workspace when a refund is agreed.

Message credit is prepaid and is spent as WhatsApp, SMS and email messages are sent on your behalf. Credit does not expire, and unused credit carries over indefinitely — there is no monthly reset and nothing to lose by buying ahead.

Because we pay our messaging providers for each message as it is sent, credit that has already been spent cannot be refunded. Unused credit is not ordinarily refundable or exchangeable for cash, but it remains available to you for as long as your workspace exists, including after a plan change.

A message that fails to send is never charged. If you believe your balance has been reduced for messages that were not delivered, tell us — the statement on your Message Credit screen records every movement and we will reconcile it with you.

If you are charged more than once for the same invoice, or charged for an invoice that was already settled, the duplicate is refunded in full. This is not discretionary.

If a payment leaves your account but the invoice still shows as due, do not pay again — contact us with the date and amount. Payments occasionally reach us after a delay, and we would rather reconcile one payment than refund a second.

Write to us at hello@ebikes.in from the email address on the account, with the invoice number, the date and amount of the payment, and what went wrong. The invoice number is on the Subscription screen and on the receipt emailed to you.

We aim to acknowledge a request within two working days and to tell you our decision, with reasons, within seven.

An approved refund is issued to the original payment method — we cannot send it anywhere else. Once we initiate it, the money typically reaches you within 5 to 7 working days, though the exact time depends on your bank or card issuer.

You will be told when the refund has been initiated, and it will appear against the original invoice in your workspace.

We may update this policy as the service changes. The version in force is the one published here on the date of your payment, and material changes will be notified inside your workspace.

Questions about a payment, a cancellation or a refund: